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Terms and Conditions

Effective Date: May 26, 2026

Welcome to Dey Stationery Store (accessible via deystationerystore.com). These Terms and Conditions govern your use of our website, services, and the purchase of any products from us.

By accessing our website and placing an order, you accept and agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

1. Business & Service Overview

  • Dey Stationery Store is a fully GST-compliant business operating out of Kolkata, West Bengal.
  • We specialize in custom manufacturing and digital solutions, including custom rubber stamps, corporate or school badges, ID card holders, and advanced AI digital services like 4K/8K image upscaling and photo restoration.

2. Ordering & Customization Process

  • WhatsApp Ordering: Our e-commerce structure relies on direct communication via WhatsApp (+91 9432815840) to finalize order details, product customizations, and quantities. Clicking “Order on WhatsApp” routes your inquiry directly to our team.
  • Design Approvals: For custom manufactured products (such as customized organizational badges or stamps), we will provide a digital preview or mockup for your approval via WhatsApp.
  • User Responsibility: You are solely responsible for verifying the accuracy of all text, spelling, logos, and layouts provided to us before final approval. Once you give explicit approval via WhatsApp, manufacturing will begin, and further changes cannot be guaranteed.

3. Intellectual Property & Graphic Use

  • Authorization: By submitting logos, trademarks, artwork, or institutional graphics (such as school crests or official organizational emblems) for manufacturing, you warrant that you have the legal right, ownership, or authorized permission to reproduce those designs.
  • Right to Refuse: Dey Stationery Store reserves the right to refuse service or cancel any custom order that contains copyrighted, trademarked, or official government/police symbols unless proper legal authorization is provided.

4. Pricing and Payments

  • Quotes: Prices listed on the website are indicative. Final pricing, bulk discounts (where applicable), and estimated shipping fees will be finalized and quoted during your WhatsApp consultation.
  • GST Invoicing: As a GST-compliant vendor, tax invoices can be generated for schools, corporations, and registered businesses upon request. Customers must provide a valid GSTIN at the time of order placement.
  • Payment Terms: Full or partial advance payment (as agreed upon during checkout) is required via UPI, Net Banking, or Bank Transfer before customization, printing, or physical shipping commences.

5. Shipping & Delivery

  • Coverage: We provide domestic shipping services across India from our base in Kolkata.
  • Timelines: Delivery timelines discussed during order placement are estimates. Dey Stationery Store is not liable for delays caused by third-party logistics partners, courier disruptions, or incorrect shipping addresses provided by the buyer.

6. Cancellations, Returns, and Refunds

  • Custom Products: Due to the personalized nature of custom badges, stamps, and engraved items, orders cannot be canceled, returned, or refunded once manufacturing has officially begun based on your approved layout.
  • Defects or Errors: If a manufacturing defect occurs or the final product diverges significantly from the digital mockup you approved, please contact us via WhatsApp within 48 hours of delivery with photographic proof so we can arrange a replacement.
  • Standard Stationery: Unused, standard non-customized stationery items may be eligible for returns or exchanges within a specified period, subject to shipping fees being covered by the customer.

7. Limitation of Liability

Dey Stationery Store utilizes professional equipment (such as the Skycut C24, Creality Falcon 10W Laser Engraver, and professional heat presses) to ensure the highest product quality. However, we are not liable for minor color variations between digital screen mockups and physical printed materials, or for any indirect, incidental, or consequential damages resulting from the use of our products.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

9. Contact Information

For any legal inquiries, clarifications on these terms, or bulk order policies, please reach out to us:

  • Business Name: Dey Stationery Store
  • Primary Contact: +91 9432815840 (WhatsApp)
  • Website: deystationerystore.com